As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Actual shipping charges will be added to the grand total of your order. Please know we ship using：
Hongkong Post
USPS
DHL
UPS
FEDEX
All orders are usually shipped same day or next business day after payment is received. However during peak season orders are shipped within 1-3 business days of being received excluding Holiday or days closed.
Our dedicated CS team will contact you within 24 hours.
Affected by Covid-19, there will be some delay on the delivery.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a shipping insurance during the check out for peace of mind when waiting for the package.
Tax And Duties
Kindly note that all packages are shipped from penastarimports Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.