ORDER
1. An item added to my shopping bag was sold out?
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
2. Do you restock items that are sold out?
Unfortunately, we do not restock all of our items yet.
3. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us (within the hour) with your change/cancellation request details included.
4. How long will you keep my waiting for payment orders?
Orders “Waiting for Payment” will automatically expire after 2 months. So please pay it as soon as possible while prices are still low.
5. How long do you keep items in my shopping bag?
It can be kept up to one month. For customers who are not logged in, browser cookies may affect this.
6. How long do you keep items in My Favorites?
There is no limit; the items can only be deleted by you.
ORDER STATUS
1. How do I check on the status of my orders?
You may view the status of your order at any time simply by logging into your cart account and clicking on “My Orders” to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Pending: Your payment is still pending which means we haven’t received it.
3）Paid: Your payment has been submitted and we are reviewing it.